Refund policy
7-Day Return Policy
Returns
We want you to be happy with your purchase. If you're not completely satisfied, you may return your item within 7 days of receiving it.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase (such as your order confirmation or receipt) is required.
Non-Returnable Items
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Gift cards
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Personalised or custom-made items
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Items marked as final sale
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Any item that has been used or damaged after delivery
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery with photos of the issue. We'll work to resolve it as quickly as possible.
Refunds
Once we receive and inspect your returned item, we'll notify you if your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
How to Start a Return
To request a return, please contact us with your order number and the reason for your return. We'll provide instructions on how to send the item back.